Access to the terminal building is via automatic doors. All public facilities are on the ground floor and are wheelchair friendly. Within the Departure Lounge access to the different levels is provided by lift or ramp.
Facilities for the hard of hearing and partially sighted
Induction loops have been installed in the terminal and can be found wherever you see 'sympathetic ear' signs. Tactile signage is in place at the entrance to the toilets.
Our airport directional signs are black on yellow, providing optimum contrast to assist all passengers.
Help points
The designated help points at Aberdeen Airport are located in the short stay car parks and in the drop off forecourt area. Reserved seating is provided beside the forecourt telephones while you wait for assistance from ABM. All help points are clearly signposted.
Special Assistance Help Desk/Area
Our Special Assistance help desk is located inside the main terminal building prior to Security. The area is situated to the right as you enter the terminal through the main entrance. The Assistance desk will normally be manned by a member of our assistance team, ABM. If the desk is not manned please use the phone to request assistance. The special assistance area provides the following additional features:
Reserved seating
Space for wheelchair users
Low-level flight information screens
The assistance area is a meeting point from which the movement of departing and arriving passengers being assisted is co-ordinated. We ask all passengers requiring assistance to report to the desk either before or after checking in.
Toilets
There are unisex wheelchair-accessible toilets before and after security.
We have a Changing Places facility located in the Ground Floor, Departure Lounge. This is after the Security Check area and therefore designed for passenger use. The facility forms part of a suite of toilets including a separate accessible toilet.
The facility can be accessed independently. There is no requirement to call ahead or collect a key. The facility is within the Departure Lounge, after Security.
There is also an alarm system within the facility which defaults to a manned Control Centre who will alert a staff member to attend.
Facilities include:
- Bench - Height Adjustable, Adult Sized, Free Standing
- Hoist - Ceiling , Loop
- Peninsular Toilet
- Non Slip Floor
- Floor Space (sq. m) - 12
- Emergency Alarm
- Privacy Screen
Aberdeen International Airport terminal map
The latest Aberdeen International Airport terminal map can be found here.
Airport Distances
Departures: Up to security search
| From | To | Approx. distance (metres) |
|---|---|---|
| Blue Badge Parking - Short Stay | Terminal Front Door | 100m |
| Blue Badge Parking - Short Stay | Telephone Help Point - Short Stay | up to 50m |
| Blue Badge Parking - Short Stay | Check-in Area | up to 120m |
| Blue Badge Parking - Short Stay | Assistance Area | up to 130m |
| Drop Off Area | Check-in Area | 80m |
| Drop Off Area | Assistance Area | 90m |
| Bus Stop | Check-in Area | up to 70m |
| Bus Stop | Assistance Area | 80m |
| Terminal Front Door | Check-in Area | up to 20m |
| Terminal Front Door | Assistance Area | 30m |
| Check-in Area | Security Search | up to 120m |
| Assistance Area | Security Search | 120m |
Departures: Security search to gate
| From | To | Approx. distance (metres) |
|---|---|---|
| Security Search | Gates 1-2 | up to 85m |
| Security Search | Gates 3-5 | up to 100m |
| Security Search | Gates 6 | 225m |
| Security Search | Gates 10 | 330m |
| Security Search | Gates 7,8,9,11 and 12 | up to 380m |
Departures: International flights
| From | To | Approx. distance (metres) |
|---|---|---|
| Gates 1-2 | Boarding Doors A-B | up to 140m |
| Gates 1-2 | Boarding Doors C-D | 65m |
Domestic Arrivals: From gate to baggage reclaim
| From | To | Approx. distance (metres) |
|---|---|---|
| Gates 3-5 | Baggage Reclaim | 220m |
| Gate 6 | Baggage Reclaim | 280m |
| Gates 7,8,9,11 and 12* | Baggage Reclaim | up to 410m |
| Gate 10* | Baggage Reclaim | 335m |
*Please note if you are arriving from Orkney or Shetland you are likely to arrive through Gates 7-12.
Domestic Arrivals: From baggage reclaim to onward transport
| From | To | Approx. distance (metres) |
|---|---|---|
| Baggage Reclaim | Assistance Area | 100m |
| Baggage Reclaim | Bus Stop/Taxis | up to 180m |
| Baggage Reclaim | Blue Badge Parking - Short Stay | up to 230m |
| Baggage Reclaim | Car Rental Centre | 350m |
International Arrivals: From gate to onward transport
| From | To | Approx. distance (metres) |
|---|---|---|
| International Gates | Baggage Reclaim | up to 255m |
| Baggage Reclaim | Assistance Area | 120m |
| Baggage Reclaim | Bus Stop/Taxis | 200m |
| Baggage Reclaim | Blue Badge Parking – Short Stay | 250m |
| Baggage Reclaim | Car Rental Centre | 370m |