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Help

How can we help?

Hoax emails

Unfortunately hoax emails come in a variety of guises ranging from giveaways to sympathy hoaxes. Please be extra vigilant and do not to send funds to BAA unless you are entirely satisfied that it is a legitimate claim by BAA. All our email addresses end with '@baa.com'. If you receive any emails for sites claiming to be BAA without using this email address, please ignore them.

Airport feedback

You can send us feedback by SMS – simply text 80800 and start your message with the word airport

Or call our new customer feedback line on 0808 189 1181 (free from a BT landline, standard charges may apply from other providers).

Send us feedback online