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Our policies

Read our policy statements on website user privacy and airport shopping refunds.

Privacy notice

The privacy notice tells you what personal information we may collect via our websites, and for what purposes.

View privacy notice

Airport shopping refunds

As part of our commitment to providing world-class customer service, we also offer a generous 60-day returns policy.

Refund guarantee

See also

Website terms and conditions



Airport feedback

You can send us feedback by SMS – simply text 80800 and start your message with the word airport. Take part in our feedback survey by dialling 0808 189 1181 (free from a BT landline, standard charges may apply from other providers).

Send us feedback online