Our performance

We regularly report on key areas of our performance.

Customer service
We are a customer-orientated business, and are dedicated to meeting our customers’ needs. Learn more about our Quality of Service Monitor.

Traffic statistics
We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.

Corporate responsibility 
We report annually on our sustainability performance. Each year, independent consultants Environmental Resource Management (ERM) externally verify our data, including performance against targets.

Financial results
BAA was delisted from the London Stock Exchange on 15 August 2006. You can view a history of our financial results here.

Awards
Details of awards we have won.