In the Terminal

Access to the Terminal building is via revolving doors which can be slowed down by the use of a press button. All public facilities are located on the ground floor and are wheelchair friendly.

Facilities for the hard of hearing and partially sighted
Induction loops have been installed in the terminal building to assist the hard of hearing and can be found where there are signs showing the 'sympathetic ear' symbol. Tactile signage is in place at the entrance to the toilets.

Our airport directional signs are black on yellow providing optimum contrast to assist all passengers.

Help points
The designated help points at Aberdeen Airport are located at the front of the short stay car park beside the disabled parking bay and within the terminal building opposite the entrance to departures.  This is signposted as 'reserved seating'.

Reserved seating
A reserved seating area is available for passengers with reduced mobility.  This seating is clearly signposted and is opposite the entrance to departures.  The area provides the following features;

• Arms on both sides of seat
• Space for wheelchair users
• Low level flight information screens
• Telephone for assistance

Security checks
The safety and security of our passengers is our number one priority. All passengers must pass through security control before they enter the departure lounge. Wheelchair users will inevitably activate the archway metal detector, and security personnel are obliged to hand search passengers who activate the alarms: therefore chair and passenger will be searched. You can ask to be searched in private, away from the main security control area if you prefer.

Ambu-lift
Accessibility to and from the aircraft for passengers with impaired mobility mobility is normally by a covered ambu-lift vehicle. In exceptional circumstances it may be necessary to use a stair climbing chair.  Contact your airline and G4S if you require the use of an ambu-lift for access to/from the aircraft.

Wheelchairs
Wheelchairs are provided free of charge for use throughout the terminal, please call G4S 48 hours prior to arriving at the airport to arrange the use of a wheelchair.

Toilets
There are unisex wheelchair accessible toilets both landside and airside. Parents travelling with children are welcome to use the unisex toilets. 

For further enquiries about special needs assistance at Aberdeen Airport please call + 44 (0)870 040 0006. If you are deaf or hard of hearing, please call the Aberdeen minicom service on Minicom +44 (0)141 585 6161.