Internet access

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Heathrow is the UK’s only hub airport and an important economic asset. But today Heathrow is full and vulnerable to foreign competition.

Heathrow future growth

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Internet access

Internet terminals

Check your emails and surf the web using fixed internet kiosks and terminals, or plug in your laptop computer to use a wired broadband connection.

Facilities are available in each terminal, operated by Spectrum Interactive Ltd. Payment can be made online by credit card, by voucher, or by coin (UK pound or euro).

Wireless internet access

Enjoy the freedom of high-speed wireless internet access via your laptop computer or handheld device.

Wireless hotspots in the terminals mean you can connect instantly and work or surf on the move. There is a choice of service providers.

Your equipment

You'll need a wireless compatible (Wi-fi 802.11b) device. Most modern laptops have this function built in and many others can be upgraded with a wireless networking card (you can even buy these at the airport).

How to connect

  • Turn on your wireless enabled device.
  • Launch your browser and navigate to any web page.
  • When the connection is detected you'll see icons for different service providers - choose one.
  • If you have an account with the service provider, log in. Otherwise you can set up an account there and then. Payment can be made online.
Network providers

The following operators provide services at Heathrow:

T-Mobile
Telephone: +44 (0)845 412 2526
Website: www.t-mobile.co.uk/hotspot

BT Openzone
Telephone: +44 (0)870 240 5745
Website: www.btopenzone.com

The Cloud Networks
Telephone: +44 (0)870 900 9434
Website: www.thecloud.net

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Flight connections

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Your transport

HelpKnow the rules

See what you can carry as hand baggage for departing flights.

Find your duty free allowance for flights departing to: