This is a free wheelchair-accessible service to assist passengers with reduced mobility or who are heavily encumbered with luggage.

• The help bus operates between all terminals and the central bus station from 06:00-23:00 daily. Drivers are trained to provide assistance.

• To call the help bus please use the green help point telephone or the special help bus telephones located on each arrivals forecourt and at stand 6 in the central bus station. You can call the help bus direct from any public telephone on 020 8745 6261. Staff at the information desk will also be happy to call the bus for you.

• There are a limited number of help buses so please allow additional time for your journey.