Help points are located on terminal forecourts, short-stay car parks, in stations and in baggage reclaim halls. They can also be found on some routes within terminals where there are long walking distances.

Help points are green with a location map and two telephones – one for calling a Skycap porter and the other (generally green) for use by people with special needs who require assistance.

Assistance is free if you have special needs and you can request wheelchair push/provision or help with baggage in order to reach check-in. This assistance can also be pre-booked with the following service providers:

Terminal 1, Mitie: +44 (0)20 8745 2165
Terminal 2, Mitie: +44 (0)20 8745 2195
Terminal 3, OCS: +44 (0)20 8745 2227
Terminal 4, Mitie: +44 (0)20 8745 2357
Terminal 5, OCS: +44 (0)20 3165 0285