Our performance

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While millions of us enjoy flying every year there is a noisy downside for the people who live or work near to airports.

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Our performance

We regularly report on key areas of our performance.

Corporate Responsibility

We report annually on our sustainability performance. Each year, independent consultants Environmental Resource Management (ERM) externally verify our data, including performance against targets.

Customer service

We are a customer-orientated business, and are dedicated to meeting our customers’ needs. As part of the economic regulation of BAA, the Civil Aviation Authority (CAA) introduced a Service Quality Rebate scheme which started on 1 July 2003.

Learn more about our Quality of Service Monitor.

Awards

Details of awards we have won.

Traffic statistics

We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.

Financial

BAA delisted from the London Stock Exchange on 15 August 2006. You can view a history of our financial results here.

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