Do you need Special Assistance at Aberdeen Airport but are concerned about keeping safe?
Please be reassured that we have put in place additional measures to protect those using our services which include;
All passengers and staff must wear a facial covering unless there is a medical reason not to. Guidance on exemptions can be found here.
Our assistance team have all been provided with COVID-19 induction training which covers off best hygiene practices and the wearing of PPE.
Perspex screens have been installed at all customer interface points including the Special Assistance area.
All wheelchairs and mobility equipment are disinfected after every use.
The seating in the Special Assistance area is sanitised after every use.
Social distancing measures are in place. This includes signage and one-way flow at the main entrance and arrival corridors.
Type your question
- Special Assistance
Is Aberdeen Airport still offering the PRM assistance service?
Yes, we are still offering the same service to our passengers and you can expect the same help throughout your entire journey as before. Our teams have put additional measures in place in line with current government guidelines and best practice, to ensure that you are safe and comfortable when travelling through the airport. We also aim to minimise any impact on the passenger journey wherever possible. We have introduced additional hygiene measures and ensured that all equipment is sanitised after every use and all our staff have been issued with protective equipment and training. All these additional measures are in place to ensure that both you and our team continue to remain safe.
I require additional help in and out of my seat and within the aircraft. Will I still receive this help?
Yes, our team will try and minimise personal contact where possible and if needed we have additional PPE that allows us to help with this assistance as before. This ensures that both you and our team remain safe.
Do I need to arrive at the airport earlier?
There is currently no need to arrive earlier than before and we still advise all passengers who require assistance to be at the airport at least two hours prior to your scheduled flight departure time.
Is hand sanitiser available?
There are hand sanitiser stations in place throughout the airport and at all key touchpoints throughout the passenger route. Our assistance staff also have hand sanitiser with them and maintain good hygiene at all times. You can also purchase sanitiser or face masks in some of the airport shops.
Do staff where masks, visors, or gloves?
All our staff wear masks or face coverings and it is compulsory in Scotland for everyone do so within the airport buildings. There are exemptions for those who have medical reasons that prevent this. Where close contact with a passenger is required additional measures will be taken by staff which includes the use of gloves, face shield and use of a disposable apron where appropriate.
Our assistance team have all been provided with COVID -19 induction training which includes best hygiene practices and the wearing of PPE.
Are wheelchairs being cleaned between each use?
All our wheelchairs are cleaned for every use. Additionally, equipment is treated with a long acting sanitiser which is designed to prevent COVID-19 transmission.
I am hearing impaired and use lip reading. Are staff able to remove their mask?
Yes. Our main passenger interaction points are protected by Perspex screens. This includes the Special Assistance host desk, check-in desks, security boarding card checks and gate checks. The assistance team will be able to temporarily remove their mask to help with communication or as an alternative they can wear a clear face shield in place of a mask.
Is there a seating area where I can wait to be assisted and still maintain social distancing?
We have increased the number of seats at our landside reception to allow for social distancing.
Is the use of Hidden Disability lanyards still in place?
Yes, and if you need one for your journey just let one of our staff members know at the Special Assistance desk and we will be happy to provide one.
My journey plans have changed at the last minute. Will I still be able to obtain assistance?
We understand that plans change and in particular, under the current restrictions. You should still contact your airline as soon as possible to request the assistance so that it can be pre-booked but we will still offer assistance on arrival if this has not been done but you may need to wait a little bit longer.
We still advise all passengers who require assistance to be at the airport at least two hours prior to your scheduled flight departure time.
Who do I contact if I stall have additional questions?
Our Special Assistance provider, ABM Aviation have set up a dedicated email address should you have any further questions or reservations about travelling through Aberdeen Airport: [email protected]
For further information on COVID-19 measures whilst at the airport please see how we are helping passengers to travel safely.
Further COVID-19 guidance and advice can be found on the following Government websites: