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Helping each other to travel safely

Coronavirus Information

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1

Helping each other to travel safely

Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.

We have introduced a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.

It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

Aberdeen Airport continues to follow all UK and Scottish Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).

Helping each other to travel safely

Travel

Don't travel if you have any symptoms

Distancing

Respect safe physical distancing

Sanitiser

Use hand sanitisers located throughout the terminal

Helping each other to travel safely

Cleaning

Enhanced cleaning regimes in place

Screens

Protective screens installed

Facial coverings

Wear facial coverings

2

Measures we're taking to keep you safe

We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis. 

We would urge passengers travelling through Aberdeen Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office website.

Simple steps to avoid catching or spreading COVID-19 include:

  • Washing hands with soap and water often and for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Passengers arriving and travelling through the terminal are asked to respect physical distancing.

We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

  • All staff working in the terminal and interacting with passengers will wear personal protective equipment (PPE)

  • Protective screening has been installed in key areas of the airport such as our check-in and security halls
  • Hand sanitiser dispensers have been installed across the entire airport and all passengers and staff are encouraged to use them as frequently as possible as they pass through the terminal
  • Our already thorough cleaning procedures have been enhanced with a specific focus on the regular cleaning and disinfecting of all hard surfaces

  • Additional measures include regular use of electrostatic fogging machines proven to disinfect surfaces within two minutes

  • Passenger touchpoints are being treated with an advanced long-lasting antimicrobial protection surface bonding solution

  • While all our trollies are subject to the above-enhanced cleaning measures frequently, self-cleaning stations have been set up in our domestic and international baggage halls

Additional measures

All passengers should arrive at the airport wearing protective facial coverings and those who don’t will be able to access them in the terminal. It is important to stress that anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport. Posters and signage explaining these additional measures are in place throughout the terminal.

3

Pre-register before flying

Your safety is our number one priority when you plan to fly and it's important you have a good travel experience when flying through Aberdeen Airport.

By pre-registering, it'll help us to help you by allowing us to provide you with coronavirus information and travel guidelines relevant to your journey.  

We promise to guide you through the new airport experience, and we'll keep you updated every step of the way. 

Benefits

tickKeeping you informed with the latest Coronavirus information and travel guidelines

tickRegulate capacity in the airport

tickPromise to guide you through the new terminal experience via email and app notifications

tickHelp us know how many passengers will be flying through our airport

 

Pre-register before flying
4

Airline updates

A number of airlines have indicated that they plan to introduce or continue to operate the following routes at Aberdeen Airport.

 

 

Destination Airline Re-start date Booking
London Heathrow British Airways Currently operating Book now >
Amsterdam KLM Currently operating Book now >
Orkney & Shetland Loganair Currently operating Book now >
Manchester Loganair Currently operating Book now >
Norwich Loganair Currently operating Book now >
Humberside Eastern Airways Currently operating Book now >
Bergen Wideroe Currently operating Book now >
Stavanger Wideroe Currently operating Book now >
Birmingham Loganair   Currently operating Book now >
Newcastle Loganair  Currently operating Book now >
Bristol Loganair  Currently operating Book now >
Stavanger SAS  Currently operating Book now >
Southampton (via Newcastle) Loganair   Currently operating Book now >
Teesside
Eastern Airways Currently operating Book now >
Eastern Airways Currently operating Book now >
Wizz Air Currently operating Book now > 
Ryanair Currently operating Book now >
Ryanair  Currently operating Book now >
Loganair Currently operating Book now >
Luton
easyJet Currently operating Book now >
Ryanair  15th Aug Book now >
Aer Lingus Regional  20th Aug Book now >
Air France 1st Sept Book now >
5

Travel & Retail updates

Travel

A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus. Please contact your airline for specific flight information before travelling to the airport.

You can check the status of your flight on our flight information page.

All of our car parks are open and operational for those customers still flying, or being picked up/dropped off.

Our Long Stay car park remains open for all Offshore parking customers -it is located on Montrose Road across the road from the Bristow’s terminal, a special discounted rate of £4.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.

Retail

  • Boots reopened on 20th July. Opening times as follows:
    • Monday - Friday: 04:00 - 15:00
    • Saturday: 06:00 - 10:00
    • Sunday: 08:00 - 17:00

  • World Duty Free reopened on 20th July. Opening times as follows: 
    • Monday: 04:00 - 18:00
    • Tuesday: 04:00 - 18:00
    • Wednesday: 04:00 - 21:00
    • Thursday: 04:00 - 18:00
    • Friday: 04:00 - 18:00
    • Saturday: 04:00 - 12:00
    • Sunday: 04:00 - 21:00
    • Contactless payment only

  • WHSmith reopened on 23rd July. Opening times as follows:
    • Monday - Friday: 06:00 - 17:00
    • Saturday: 06:00 - 12:00
    • Sunday: 08:00 - 16:00

  • The Distilling House reopening on 30th July. Opening times as follows:
    • Monday - Friday: 04:00 - 18:00
    • Saturday: 04:00 - 11:00
    • Sunday: 04:00 - 18:00

  • Northern Lights Lounge reopening 1st August. Opening times as follows:
    • Monday - Friday: 04:30 - 16:30
    • Saturday: 05:30 - 12:00
    • Sunday: 05:30 - 15:00

  • Travelex are currently only offering Home Delivery on all travel money purchases via their website. To ensure the protection of their colleagues and customers, all Travelex UK stores are temporarily closed and have limited ATM services for the withdrawal of currency.

Hot drinks are available at vending machines before security next to International Arrivals and after security at gate 10.

 

eat safe - helping passengers and colleagues travel safeshop safe - helping passengers and colleagues travel safe

Car Rental is as an essential service, therefore is exempt from closure during the events of COVID-19. For revised hours for each of our car rental companies please click here.

 

Stay up to date with the latest Coronavirus information

Download the Aberdeen Airport App

Get live flight updates

Pre-order food in the terminal

Book your parking

Navigate the terminal with the airport map

Coupons and discounts from shops & restaurants

Flight notifications & updates from your smartwatch

Get it on Google Play
6

Booking & Product updates

With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner APCO to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings. 

From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.

Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.

Product Update

See the FAQs section below titled “What do I do if I’ve booked parking or lounge and my airline cancels my flight?”

All of our car parks are open and operational for those customers still flying, or being picked up/dropped off.

Our Long Stay car park remains open for all Offshore parking customers -it is located on Montrose Road across the road from the Bristow’s terminal, a special discounted rate of £34.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.

Flexible product booking

If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

If you’ve pre-booked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

Non-flexible product booking

We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Aberdeen Airport.

Please visit the manage my booking section on the Aberdeen Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible. 

Contacting Us

Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time

Please see the frequently asked questions for more information and help.

Stay up to date with the latest Coronavirus information

Download the Aberdeen Airport App

Get live flight updates

Pre-order food in the terminal

Book your parking

Navigate the terminal with the airport map

Coupons and discounts from shops & restaurants

Flight notifications & updates from your smartwatch

Get it on Google Play
7

FAQs

A collection of FAQs to help our passengers and staff.

What precautionary measures are in place at Aberdeen Airport?

We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:

  • Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
  • Installing hand sanitisers throughout the airport.
  • Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.

What's the risk of coronavirus for travellers?

There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The NHS has prepared the following advice for travelers.

What should I do if I’ve arrived from a country with confirmed cases?

Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.

Will my flight be affected?

If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.

Should I wear a face mask?

The wearing of facial coverings is now mandatory on public transport, including airports.

This will apply to all passengers and staff in public areas, although there will be exemptions especially for those who are not able to wear a face-covering for specific medical reasons. Children under five will also be exempt.

See gov.scot for further information.

How can I prepare ahead of my trip?

If you are traveling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.


If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.

What do I do if I’ve booked parking or lounge and my airline cancels my flight?

With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner NCP (National Car Parks) to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings. 

From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.

Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.  

Flexible product booking

If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

Non-flexible product booking

If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking which you can use to book parking for a future date. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.

If you’ve prebooked a lounge on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking. If you booked a lounge bundled with a non-flex parking product, we will issue a promo code equal to the total value of the booking. As an example, if the current booking is £40 parking + £20 lounge we will give a promo code to the value of £60. When you redeem the promo code you may wish to use the full value towards parking only or a combination of parking and lounge. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible. 

Contacting Us

Please avoid calling or emailing to follow up on your code. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time

Please see the frequently asked questions for more information and help.

Useful links

Stay up to date with the latest Coronavirus information

Download the Aberdeen Airport App

Get live flight updates

Pre-order food in the terminal

Book your parking

Navigate the terminal with the airport map

Coupons and discounts from shops & restaurants

Flight notifications & updates from your smartwatch

Get it on Google Play