COVID-19 - CAA information for passengers, holidaymakers and the industry: https://www.caa.co.uk/our-work/newsroom/COVID-19
Booking Update
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Product Update
See the FAQs section below titled “What do I do if I’ve booked parking or lounge and my airline cancels my flight?”
All of our car parks are open and operational for those customers still flying, or being picked up/dropped off.
Our Long Stay car park remains open for all Offshore parking customers -it is located on Montrose Road across the road from the Bristow’s terminal, a special discounted rate of £34.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.
Travel Update
A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus. Please contact your airline for specific flight information before travelling to the airport.
You can check the status of your flight on our flight information page.
All of our car parks are open and operational for those customers still flying, or being picked up/dropped off.
Our Long Stay car park remains open for all Offshore parking customers -it is located on Montrose Road across the road from the Bristow’s terminal, a special discounted rate of £4.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.
Retail Update
All retail outlets and lounges are now closed. Food and drinks are still available from Boots which will be open when flights are operating.
Hot drinks are available at vending machines before security next to International Arrivals and after security at gate 10.
Car Rental is as an essential service, therefore is exempt from closure during the events of COVID-19. For revised hours for each of our car rental companies please click here.
COVID-19
With the World Health Organisation declaring COVID-19 a pandemic, we have created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis.
We would urge passengers traveling through Aberdeen Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office website.
Simple steps to avoid catching or spreading COVID-19 include:
- Washing hands with soap and water often and for at least 20 seconds
- Always wash your hands when you get home or into work
- Use hand sanitiser gel if soap and water are not available
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Put used tissues in the bin straight away and wash your hands afterwards
- Try to avoid close contact with people who are unwell
What precautionary measures are in place at Aberdeen Airport?
We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:
- Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
- Installing hand sanitisers throughout the airport.
- Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.
What's the risk of coronavirus for travellers?
There are some countries and areas where there's a higher chance of coming into contact with someone with coronavirus. The NHS has prepared the following advice for travellers https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-travellers/.
What should I do if I’ve arrived from a country with confirmed cases?
Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.
Will my flight be affected?
If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.
Should I wear a face mask?
The UK Government, via Public Health England (PHE), has advised that the wearing of face masks is not required at this time and is unlikely to be an effective prevention measure in many circumstances. There is no evidence of benefit to support the use of facemasks outside healthcare environments. Face masks may be advised for those diagnosed with or suspected to have COVID-19 to reduce spread of infection.
Good hand and personal hygiene practices are seen as the most effective response to the virus with the Government advising that people should wash their hands often and for at least 20 seconds with soap, using warm water if available.
How can I prepare ahead of my trip?
If you are travelling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here: http://abta.com/Coronavirus. You can also find more information for passengers and holidaymakers on the CAA website.
If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.
What do I do if I've booked parking or lounge and my airline cancels my flight?
With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner APCO to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Flexible product booking
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve pre-booked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
Non-flexible product booking
We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Aberdeen Airport.
Please visit the manage my booking section on the Aberdeen Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible.
Contacting Us
Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time