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Coronavirus Information

Last updated: 18 March at 04:00

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FAQs & Disclaimer

Testing Disclaimer

Testing Disclaimer

It is your responsibility to check you are not only booking the correct COVID test but also ensure you leave enough time to get the results before you fly. The COVID testing service is operated by TAC Healthcare Group Ltd and Aberdeen Airport is not responsible for any results of testing. Whilst we try to keep our website as up to date as possible, the situation is changing on a daily bases so we encourage you to check the government website to ensure that you are getting the most accurate information for the destination you are flying to.

FAQs

You can find a list of our most frequently asked questions for Coronavirus on our FAQ page

1

Helping each other to travel safely

Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.

We have introduced a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.

If you require special assistance whilst at the airport, please check the Special Assistance section for any changes that may affect your journey at the airport due to additional COVID-19 measures.

2

Measures we're taking to keep you safe

We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis. 

We would urge passengers travelling through Aberdeen Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office.

The Scottish Government has published its plan for living with COVID.

This means that at Aberdeen Airport:

  • Masks are no longer mandated within the airport terminal.
  • The wearing of masks is down to an individual's personal choice within Aberdeen Airport, please check with your airline on their on-board requirements which may differ to airport and other airlines.
  • The need to observe physical distancing no longer applies.
  • Hand sanitizer gel is available for our customers throughout the terminal.
  • Some protective screens remain in place.

Additional measures

It is important to stress that anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport.

3

Coronavirus Testing

There are currently two testing facilities at Aberdeen International Airport.

1. NHS Testing facility

This testing facility is not operated by Aberdeen Airport. It is a government-run operation and only people with COVID19 symptoms should use this testing facility.

Appointments are required.

Please do not come to the Airport terminal building.

Fill out the self-referral form on the Government website.

The Aberdeen Airport COVID-19 Drive Through site is located on the East Side of the Airport on Wellheads Drive (AB21 7GQ), this was formerly the Park and Depart car park.

Please follow the yellow highway signage for NHS COVID-19 Testing centre from all directions.

2. PCR and Rapid Antigen Testing Facilities

Aberdeen Airport has partnered up with TAC Healthcare Group Ltd (TAC) to offer onsite Rapid Antigen Testing and PCR Testing facilities to passengers who require this service before they fly.

 

Rapid Antigen Test PCR Park and Test
4

International travel & quarantine

Passengers travelling to Scotland from outside the Common Travel Area should be aware of the entry requirements from their country of departure.

You may be required to isolate for ten days on return and enter a government managed quarantine facility dependent on country of departure.

Please visit the below Scottish and UK government website links for the most up-to-date information and guidance.

Scottish Government COVID-19 Health Measures at Borders: International Travel

Scottish Government COVID-19 Guidance on Travel and Transport

UK Government Travel Advice: Coronavirus (COVID-19)

Coronavirus Testing

Aberdeen Airport has partnered up with ICTS UK & Ireland and the TAC Healthcare Group Ltd (TAC) to offer onsite Rapid Antigen testing and PCR testing to passengers who require this service before they fly.

It is your responsibility to check you are not only booking the correct COVID test but also ensure you leave enough time to get the results before you fly. The COVID testing service is operated by TAC Healthcare Group Ltd and Aberdeen Airport is not responsible for any results of testing.

5

Travel & Airline updates

A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus. Please contact your airline for specific flight information before travelling to the airport. You can check the status of your flight on our flight information page.

All of our car parks are open and operational for those customers still flying, or being picked up/dropped off. Our Long Stay car park remains open for all Offshore parking customers - it is located on Montrose Road across the road from Bristow’s terminal, a special discounted rate of £4.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.

Car Rental is as an essential service, therefore is exempt from closure during the events of COVID-19. For revised hours for each of our car rental companies please click here.

For specific flight information please contact your airline directly.

6

Retail updates

There are currently three cash machines available for the withdrawal of currency, dispensing UK pounds (sterling), euros and dollars - one before security within the Arrivals corridor and two after security.

Hot drinks are available at vending machines before security next to International Arrivals and after security at gate 10.

Retail Units Currently Open

Boots

Boots

Opening Times:
Monday: 04:00 - 20:00
Tuesday: 04:00 - 20:00
Wednesday: 04:00 - 20:00
Thursday: 04:00 - 20:00
Friday: 04:00 - 20:00
Saturday: 04:00 - 18:00
Sunday: 04:00 - 20:00

Costa

Costa

Opening Times:
Monday - Wednesday: 04:30 - 18:00
Thursday - Friday : 04:30 - 19:00
Saturday: 04:30 - 12:30
Sunday: 09:00 - 17:00

Discover Aberdeen

Discover Aberdeen

Opening Times:
Monday: 04:30 - 19:45
Tuesday: 04:30 - 21:00
Wednesday: 04:30 - 20:30
Thursday: 04:30 - 20:30
Friday: 04:30 - 20:30
Saturday: 04:30 - 18:30
Sunday: 04:30 - 20:45

InMotion

InMotion

Opening Times:
Monday: 04:30 - 20:00
Tuesday: 04:30 - 19:00
Wednesday: 04:30 - 19:00
Thursday: 04:30 - 20:30
Friday: 04:30 - 20:00
Saturday: 04:30 - 17:30
Sunday: 04:30 - 20:30

Northern Lights Lounge

Northern Lights Lounge

Opening Times:
Sunday - Friday: 04:00 - 18:00
Saturday: 04:00 - 12:00

The maximum stay in the Lounge is up to 3 hours from your arrival time.

The Distilling House

The Distilling House

Opening Times:
Daily: 04:00 - last departing flight

The Granite City

The Granite City

Opening Times
Sunday - Friday: 07:00 - 18:00
Saturday: 05:00 - 12:00

WHSmith

WHSmith

Main store after security:
Monday: 04:30 - 19:30
Tuesday: 04:30 - 21:00
Wednesday: 04:30 - 20:30
Thursday: 04:30 - 20:30
Friday: 04:30 - 20:30
Saturday: 04:30 - 18:00
Sunday: 04:30 - 20:30

Arrivals store before security:
Monday: 07:30 - 18:00
Tuesday: 07:30 - 18:00
Wednesday: 07:30 - 18:00
Thursday: 07:30 - 18:00
Friday: 07:30 - 18:00
Saturday: 08:30 - 17:00
Sunday: 10:00 - 18:30

WHSmith Bookshop

WHSmith Bookshop

Opening Times:
Monday - Friday: 07:00 - 18:00
Saturday: 07:00 - 18:00
Sunday: 07:00 - 18:00

World Duty Free

World Duty Free

Opening Times:
Monday: 04:00 - 19:45
Tuesday: 04:00 - 1900
Wednesday: 04:00 - 20:45
Thursday: 04:00 - 20:30
Friday: 04:00 - 20:30
Saturday: 04:00 – 18:30
Sunday: 04:00 - 21:00

eat safe - helping passengers and colleagues travel safe   shop safe - helping passengers and colleagues travel safe

7

Booking & Product updates

With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner APCOA to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings. 

From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.

Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.

Product Update


All of our car parks are open and operational for those customers still flying, or being picked up/dropped off.

Our Long Stay car park remains open for all Offshore parking customers -it is located on Montrose Road across the road from the Bristow’s terminal, a special discounted rate of £4.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.

Flexible product booking

If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

If you’ve pre-booked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

Non-flexible product booking

We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Aberdeen Airport.

Please visit the manage my booking section on the Aberdeen Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible. 

Contacting Us

Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time

Please see the frequently asked questions for more information and help.

Coronavirus FAQs

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Stay up to date with the latest Coronavirus information with the free Aberdeen Airport app, get real-time flight info, flight notifications and more. Now also available on Apple watch. Find out more.

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