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Coronavirus Information

Last updated: Tue 10 Aug at 11:00

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Your Testing Options

Rapid Antigen Test at the Airport

Rapid Antigen Test at the Airport

Location: Aberdeen Airport COVID Testing Centre - across from security search
Results: 12 - 15 minutes - results are then sent to you by email
Cost: £55 per test
> More Info

PCR Park and Test at the Airport

PCR Park and Test at the Airport

Suitable for: Customers arriving in their own vehicle

Location: Aberdeen Airport COVID Testing Centre - across from security search
Results: Delivered by email within 12 or 24 hours
Cost: 12hr : £150 | 24hr : £80
The hours quoted above relate to the speed at which your result is given by email.
> More Info

PCR Postal Test at home

PCR Postal Test at home

Suitable for: Customers who require a test within the next 84 hours

Booking Window: Including posting and testing, the process takes approx. 96 hrs
Kit arrives: Testing kit posted out within 48 hours (excl. Sunday)
Results: Delivered by email in 48 hours
Cost: £100
> More info

Testing Disclaimer

Testing Disclaimer

It is your responsibility to check you are not only booking the correct COVID test but also ensure you leave enough time to get the results before you fly. The COVID testing service is operated by TAC Healthcare Group Ltd and Aberdeen Airport is not responsible for any results of testing. Please check the link below to check which test you require for the destination you are flying to. 

GOV.UK Foreign Travel Advice

FAQs

You can find a list of our most frequently asked questions for Coronavirus on our FAQ page

1

Helping each other to travel safely

Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.

We have introduced a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.

It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

Aberdeen Airport continues to follow all UK and Scottish Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).

Aberdeen Airport continues to follow all UK and Scottish Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).

Helping each other to travel safely

Travel

Don't travel if you have any symptoms

Distancing

Respect safe physical distancing

Sanitiser

Use hand sanitisers located throughout the terminal

Helping each other to travel safely

Cleaning

Enhanced cleaning regimes in place

Screens

Protective screens installed

Facial coverings

Wear facial coverings

2

Measures we're taking to keep you safe

We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis. 

We would urge passengers travelling through Aberdeen Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office.

Simple steps to avoid catching or spreading COVID-19 include:

  • Washing hands with soap and water often and for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Passengers arriving and travelling through the terminal are asked to respect physical distancing.

We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

  • All staff working in the terminal and interacting with passengers will wear personal protective equipment (PPE)

  • Protective screening has been installed in key areas of the airport such as our check-in and security halls
  • Hand sanitiser dispensers have been installed across the entire airport and all passengers and staff are encouraged to use them as frequently as possible as they pass through the terminal
  • Our already thorough cleaning procedures have been enhanced with a specific focus on the regular cleaning and disinfecting of all hard surfaces

  • Additional measures include regular use of electrostatic fogging machines proven to disinfect surfaces within two minutes

  • Passenger touchpoints are being treated with an advanced long-lasting antimicrobial protection surface bonding solution

  • While all our trollies are subject to the above-enhanced cleaning measures frequently, self-cleaning stations have been set up in our domestic and international baggage halls
GOV.SCOT - Guidance on travel and transport Foreign, Commonwealth & Development Office

Additional measures

All passengers should arrive at the airport wearing protective facial coverings and those who don’t will be able to access them in the terminal. It is important to stress that anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport. Posters and signage explaining these additional measures are in place throughout the terminal.

3

Coronavirus Testing

There are currently two testing facilities at Aberdeen International Airport.

1. NHS Testing facility

This testing facility is not operated by Aberdeen Airport. It is a government-run operation and only people with COVID19 symptoms should use this testing facility.

Appointments are required.

Please do not come to the Airport terminal building.

Fill out the self-referral form on the Government website.

The Aberdeen Airport COVID-19 Drive Through site is located on the East Side of the Airport on Wellheads Drive (AB21 7GQ), this was formerly the Park and Depart car park.

Please follow the yellow highway signage for NHS COVID-19 Testing centre from all directions.

2. PCR and Rapid Antigen Testing Facilities

Aberdeen Airport has partnered up with TAC Healthcare Group Ltd (TAC) to offer onsite Rapid Antigen Testing and PCR Testing facilities to passengers who require this service before they fly.

 

Rapid Antigen Test PCR Park and Test
4

International travel & quarantine

Passengers travelling to Scotland from outside the Common Travel Area should be aware of the entry requirements from their country of departure.

You may be required to isolate for ten days on return and enter a government managed quarantine facility dependent on country of departure.

Please visit the below Scottish and UK government website links for the most up-to-date information and guidance.

Scottish Government COVID-19 Health Measures at Borders: International Travel

Scottish Government COVID-19 Guidance on Travel and Transport

UK Government Travel Advice: Coronavirus (COVID-19)

Coronavirus Testing

Aberdeen Airport has partnered up with ICTS UK & Ireland and the TAC Healthcare Group Ltd (TAC) to offer onsite Rapid Antigen testing and PCR testing to passengers who require this service before they fly.

It is your responsibility to check you are not only booking the correct COVID test but also ensure you leave enough time to get the results before you fly. The COVID testing service is operated by TAC Healthcare Group Ltd and Aberdeen Airport is not responsible for any results of testing.

5

UK Passenger Locator Form

You must complete this form online before you arrive in the UK from any country. This includes if you’re travelling from a country or territory where you do not have to self-isolate when you arrive in the UK. You must complete this form even if you’ve already completed a different form to enter another country.

If you do not complete the form before you arrive in the UK, it might take you longer to enter the UK.

You cannot submit the form until 48 hours before you are due to arrive in the UK. Please visit the below UK government website link to complete your form.

https://www.gov.uk/provide-journey-contact-details-before-travel-uk

6

Travel & Airline updates

A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus. Please contact your airline for specific flight information before travelling to the airport. You can check the status of your flight on our flight information page.

All of our car parks are open and operational for those customers still flying, or being picked up/dropped off. Our Long Stay car park remains open for all Offshore parking customers - it is located on Montrose Road across the road from Bristow’s terminal, a special discounted rate of £4.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.

Car Rental is as an essential service, therefore is exempt from closure during the events of COVID-19. For revised hours for each of our car rental companies please click here.

For specific flight information please contact your airline directly.

7

Retail updates

There are currently three cash machines available for the withdrawal of currency, dispensing UK pounds (sterling), euros and dollars - one before security within the Arrivals corridor and two after security.

Hot drinks are available at vending machines before security next to International Arrivals and after security at gate 10.

Retail Units Currently Open

Boots

Boots

Our Boots store after security is currently open*.

Opening Times:
Monday - Friday: 04:00 - 18:00
Saturday: CLOSED
Sunday: 09:00 - 17:00

*Opening times are reduced and are subject to change.
Boots.com is currently unavailable. Boots apologise to customers for any inconvenience this may cause.

Costa

Costa

Costa after security is currently open*.

Opening Times:
Monday - Friday: 05:00 - 20:00
Saturday: 04:30 - 10:30
Sunday: 09:30 - 17:30

*Opening times are reduced and are subject to change.

Discover Aberdeen

Discover Aberdeen

Our Discover Aberdeen store after security is currently open*.

Opening Times:
Monday: 04:30 - 19:30
Tuesday: 04:30 - 21:30
Wednesday: 04:30 - 19:30
Thursday: 04:30 - 20:00
Friday: 04:30 - 19:30
Saturday: 04:30 - 12:00
Sunday: 08:00 - 20:30

*Opening times are reduced and are subject to change.

Northern Lights Lounge

Northern Lights Lounge

The Northern Lights Lounge after security is currently open*.

Opening Times from 1st Aug - 30th Sept 2021:
Monday: 04:30 - 15:00
Tuesday: 04:30 - 12:00
Wednesday: 04:30 - 11:00
Thursday: 04:30 - 12:00 
Friday: 04:30 - 17:30
Saturday: 04:30 - 11:30
Sunday: 07:30 - 12:00

Opening Times from 1st Oct - 31st March 2022:
Monday - Friday: 04:30 - 17:30
Saturday: 04:30 - 12:00
Sunday: 07:30 - 15:00

*Opening times are reduced and are subject to change.

The maximum stay in the Lounge is up to 3 hours from your arrival time.

The Distilling House

The Distilling House

The Distilling House after security is currently open*.

Opening Times:
Monday - Friday: 04:00 - 20:00
Saturday: 04:00 - 11:00 then 14:00 - 18:00
Sunday: 04:00 - 20:30

*Opening times are reduced and are subject to change.

WHSmith

WHSmith

Our WHSmith main store after security is currently open*.

Opening Times:
Monday: 04:30 - 18:00
Tuesday: 04:30 - 18:00
Wednesday: 04:30 - 18:00
Thursday: 04:30 - 20:00
Friday: 04:30 - 18:00
Saturday: 04:30 - 10:30
Sunday: 04:30 - 18:00

*Opening times are reduced and are subject to change.

WHSmith

WHSmith

Our WHSmith arrivals store before security is currently open*.

Opening Times:
Monday - Wednesday: 07:30 - 20:00
Thursday: 07:30 - 20:30
Friday: 07:30 - 20:00
Saturday: CLOSED
Sunday: 10:00 - 18:00

*Opening times are reduced and are subject to change.

World Duty Free

World Duty Free

Our World Duty Free store after security is currently open*.

Opening Times:
Monday: 04:00 - 19:15
Tuesday: 04:00 - 21:30
Wednesday: 04:00 - 19:15
Thursday: 04:00 - 19:45
Friday: 04:00 - 19:15
Saturday: 04:00 - 10:30
Sunday: 04:00 - 20:00

*Opening times are reduced and are subject to change.

WHSmith Bookshop

WHSmith Bookshop

Our WHSmith Bookshop after security will reopen on 2nd September*.

Opening Times:
Monday - Friday: 07:00 - 18:00
Saturday: 04:00 - 10:30
Sunday: 07:00 - 18:00

*Opening times are reduced and are subject to change.

eat safe - helping passengers and colleagues travel safe   shop safe - helping passengers and colleagues travel safe

8

Booking & Product updates

With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner APCOA to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings. 

From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.

Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.

Product Update


All of our car parks are open and operational for those customers still flying, or being picked up/dropped off.

Our Long Stay car park remains open for all Offshore parking customers -it is located on Montrose Road across the road from the Bristow’s terminal, a special discounted rate of £4.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.

Flexible product booking

If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

If you’ve pre-booked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

Non-flexible product booking

We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Aberdeen Airport.

Please visit the manage my booking section on the Aberdeen Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible. 

Contacting Us

Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time

Please see the frequently asked questions for more information and help.

Coronavirus FAQs

Download our App

Stay up to date with the latest Coronavirus information with the free Aberdeen Airport app, get real-time flight info, flight notifications and more. Now also available on Apple watch. Find out more.

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