1
Helping each other to travel safely
Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.
We have introduced a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.
It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
Aberdeen Airport continues to follow all UK and Scottish Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).
Helping each other to travel safely
Distancing
Respect safe physical distancing
Sanitiser
Use hand sanitisers located throughout the terminal
Helping each other to travel safely
Cleaning
Enhanced cleaning regimes in place
Screens
Protective screens installed
Facial coverings
Wear facial coverings
2
Measures we're taking to keep you safe
We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis.
We would urge passengers travelling through Aberdeen Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office website.
Simple steps to avoid catching or spreading COVID-19 include:
- Washing hands with soap and water often and for at least 20 seconds
- Always wash your hands when you get home or into work
- Use hand sanitiser gel if soap and water are not available
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Put used tissues in the bin straight away and wash your hands afterwards
- Try to avoid close contact with people who are unwell
Passengers arriving and travelling through the terminal are asked to respect physical distancing.
We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
- All staff working in the terminal and interacting with passengers will wear personal protective equipment (PPE)
- Protective screening has been installed in key areas of the airport such as our check-in and security halls
- Hand sanitiser dispensers have been installed across the entire airport and all passengers and staff are encouraged to use them as frequently as possible as they pass through the terminal
- Our already thorough cleaning procedures have been enhanced with a specific focus on the regular cleaning and disinfecting of all hard surfaces
- Additional measures include regular use of electrostatic fogging machines proven to disinfect surfaces within two minutes
- Passenger touchpoints are being treated with an advanced long-lasting antimicrobial protection surface bonding solution
- While all our trollies are subject to the above-enhanced cleaning measures frequently, self-cleaning stations have been set up in our domestic and international baggage halls
Additional measures
All passengers should arrive at the airport wearing protective facial coverings and those who don’t will be able to access them in the terminal. It is important to stress that anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport. Posters and signage explaining these additional measures are in place throughout the terminal.
3
Travel corridors and quarantine measures
If you are either arriving or returning to the UK, you should make yourself aware of the list of countries where travel corridors (commonly known as airbridges) are currently in place.
It is also important to be aware of which countries include quarantine measures that will require you to self-isolate on your return for a period of 14 days. Please note there are some differences between the lists compiled by both the Scottish and UK governments, and that both are subject to change.
Please visit the below Scottish and UK government website links for the most up-to-date information.
Scottish Government COVID-19 Health Measures at Borders: International Travel
4
UK Passenger Locator Form
You must complete this form online before you arrive in the UK from any country. This includes if you’re travelling from a country or territory where you do not have to self-isolate when you arrive in the UK. You must complete this form even if you’ve already completed a different form to enter another country.
If you do not complete the form before you arrive in the UK, it might take you longer to enter the UK.
You cannot submit the form until 48 hours before you are due to arrive in the UK. Please visit the below UK government website link to complete your form.
https://www.gov.uk/provide-journey-contact-details-before-travel-uk
5
Pre-register before flying
Your safety is our number one priority when you plan to fly and it's important you have a good travel experience when flying through Aberdeen Airport.
By pre-registering, it'll help us to help you by allowing us to provide you with coronavirus information and travel guidelines relevant to your journey.
We promise to guide you through the new airport experience, and we'll keep you updated every step of the way.
Benefits
Keeping you informed with the latest Coronavirus information and travel guidelines
Regulate capacity in the airport
Promise to guide you through the new terminal experience via email and app notifications
Help us know how many passengers will be flying through our airport
Pre-register before flying
6
Airline updates
A number of airlines have indicated that they plan to introduce or continue to operate the following routes at Aberdeen Airport.
| Destination | Airline | Re-start date | Booking |
| London Heathrow | British Airways | Currently operating | Book now > |
| Amsterdam | KLM | Currently operating | Book now > |
| Orkney & Shetland | Loganair | Currently operating | Book now > |
| Manchester | Loganair | Currently operating | Book now > |
| Norwich | Loganair | Currently operating | Book now > |
| Humberside | Eastern Airways | Currently operating | Book now > |
| Bergen | Wideroe | Currently operating | Book now > |
| Stavanger | Wideroe | Currently operating | Book now > |
| Birmingham | Loganair | Currently operating | Book now > |
| Newcastle | Loganair | Currently operating | Book now > |
| Bristol | Loganair | Currently operating | Book now > |
| Southampton (via Newcastle) | Loganair | Currently operating | Book now > |
|
Teesside
|
Eastern Airways | Currently operating | Book now > |
| Eastern Airways | Currently operating | Book now > | |
| Wizz Air | Currently operating | Book now > | |
| Ryanair | Currently operating | Book now > | |
| Ryanair | Currently operating | Book now > | |
| Loganair | Currently operating | Book now > | |
|
Luton
|
easyJet | Currently operating | Book now > |
| Ryanair | Currently operating | Book now > | |
| Air France | Currently operating | Book now > | |
| Aer Lingus Regional | 22nd Jan | Book now > |
7
Travel & Retail updates
Travel
A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus. Please contact your airline for specific flight information before travelling to the airport.
You can check the status of your flight on our flight information page.
All of our car parks are open and operational for those customers still flying, or being picked up/dropped off.
Our Long Stay car park remains open for all Offshore parking customers -it is located on Montrose Road across the road from the Bristow’s terminal, a special discounted rate of £4.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.
Retail
- Boots - after security - opening times:
- Monday - Friday: 06:00 - 17:00
- Saturday: Closed
- Sunday: 09:00 - 17:00
- World Duty Free - after security - opening times:
- Monday: 04:00 - 18:30
- Tuesday: 04:00 - 18:30
- Wednesday: 04:00 - 21:00
- Thursday: 04:00 - 18:30
- Friday: 04:00 - 18:30
- Saturday: 04:00 - 12:00
- Sunday: 04:00 - 21:00
- Contactless payment only
- Opening times from 1st November
- Monday - Friday: 04:00 - 19:45
- Saturday: 04:00 - 11:00
- Sunday: 04:00 - 20:00
- WHSmith - after security - opening times:
- Monday - Friday: 06:00 - 17:00
- Saturday: 06:00 - 12:00
- Sunday: 08:00 - 16:00
- The Distilling House - after security - opening times:
- Monday - Friday: 04:30 - 18:00
- Saturday: 04:30 - 11:00
- Sunday: 04:30 - 18:00
- The Northern Lights Lounge - after security - opening times:
- Monday: 05:00 - 17:00
- Tuesday: 05:00 - 13:00
- Wednesday: 05:00 - 17:00
- Thursday: 05:00 - 17:00
- Friday: 05:00 - 17:00
- Saturday: 05:00 - 12:00
- Sunday: 05:00 - 11:00
- Due to Covid-19, Travelex are currently only offering Home Delivery on all travel money purchases via their website. To ensure the protection of their colleagues and customers, all Travelex UK stores are temporarily closed and there are currently no ATM services for the withdrawal of currency. Royal Mail will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards, therefore you may experience slight delay to your home delivery order.
Hot drinks are available at vending machines before security next to International Arrivals and after security at gate 10.
Car Rental is as an essential service, therefore is exempt from closure during the events of COVID-19. For revised hours for each of our car rental companies please click here.
Stay up to date with the latest Coronavirus information
Download the Aberdeen Airport App
Get live flight updates
Pre-order food in the terminal
Book your parking
Navigate the terminal with the airport map
Coupons and discounts from shops & restaurants
Flight notifications & updates from your smartwatch
8
Booking & Product updates
With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner APCO to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Product Update
See the FAQs section below titled “What do I do if I’ve booked parking or lounge and my airline cancels my flight?”
All of our car parks are open and operational for those customers still flying, or being picked up/dropped off.
Our Long Stay car park remains open for all Offshore parking customers -it is located on Montrose Road across the road from the Bristow’s terminal, a special discounted rate of £34.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.
Flexible product booking
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve pre-booked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
Non-flexible product booking
We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Aberdeen Airport.
Please visit the manage my booking section on the Aberdeen Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible.
Contacting Us
Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time
Please see the frequently asked questions for more information and help.
Stay up to date with the latest Coronavirus information
Download the Aberdeen Airport App
Get live flight updates
Pre-order food in the terminal
Book your parking
Navigate the terminal with the airport map
Coupons and discounts from shops & restaurants
Flight notifications & updates from your smartwatch
9
FAQs
A collection of FAQs to help our passengers and staff.
What precautionary measures are in place at Aberdeen Airport?
We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:
- Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
- Installing hand sanitisers throughout the airport.
- Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.
What's the risk of coronavirus for travellers?
There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The NHS has prepared the following advice for travelers.
What should I do if I’ve arrived from a country with confirmed cases?
Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.
Will my flight be affected?
If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.
Should I wear a face mask?
The wearing of facial coverings is now mandatory on public transport, including airports.
This will apply to all passengers and staff in public areas, although there will be exemptions especially for those who are not able to wear a face-covering for specific medical reasons. Children under five will also be exempt.
See gov.scot for further information.
How can I prepare ahead of my trip?
If you are traveling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.
If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.
What do I do if I’ve booked parking or lounge and my airline cancels my flight?
With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner NCP (National Car Parks) to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Flexible product booking
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
Non-flexible product booking
If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking which you can use to book parking for a future date. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.
If you’ve prebooked a lounge on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking. If you booked a lounge bundled with a non-flex parking product, we will issue a promo code equal to the total value of the booking. As an example, if the current booking is £40 parking + £20 lounge we will give a promo code to the value of £60. When you redeem the promo code you may wish to use the full value towards parking only or a combination of parking and lounge. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.
Contacting Us
Please avoid calling or emailing to follow up on your code. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time
Please see the frequently asked questions for more information and help.
Useful links
Travel Information
Foreign & Commonwealth Office (FCO) travel advice
> Click to view the Foreign & Commonwealth Office (FCO) travel advice
Stay up to date with the latest Coronavirus information
Download the Aberdeen Airport App
Get live flight updates
Pre-order food in the terminal
Book your parking
Navigate the terminal with the airport map
Coupons and discounts from shops & restaurants
Flight notifications & updates from your smartwatch