When should I arrive for my Rapid Antigen test?
We ask customers to be at the testing centre just before their time slot picked in their booking. If you're parking, ensure you factor in enough time to walk from the car park to the terminal. Please ensure that you provide photographic ID when attending your appointment.
Who can take a Rapid Antigen Test?
Onsite Rapid Antigen testing is available to all passengers who require this service before they fly.
Passengers flying who require this test will not be allowed to check in unless they have a negative test result. The Antigen test will offer either a negative or non-negative test. Passengers require a negative test to be able to travel.
How long does the testing process take?
The Rapid Antigen testing process will take between 12 and 15 minutes. Passengers will be asked to wait in the seating area until this is complete. Note, the testing process can sometimes take longer. Once the testing process is completed, the passenger will be issued a certificate.
What happens if I test positive?
If a passenger tests positive they will then need to leave the terminal as soon as possible. Aberdeen Airport will do everything possible to help the passenger contact their airline. You will not be allowed to check-in for your flight or go through security if you test positive for Coronavirus.
What precautionary measures are in place at Aberdeen Airport?
We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:
- Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
- Installing hand sanitisers throughout the airport.
- Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.
Find all the information you need on COVID and travelling through the airport on our dedicated information pageCoronavirus information
There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The NHS has prepared advice for passengers.NHS Advice
What should I do if I’ve arrived from a country with confirmed cases?
Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.GOV.UK
Will my flight be affected?
If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.Flight Information
Should I wear a face mask?
It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
If you require special assistance whilst at the airport, please check the Special Assistance section for any changes that may affect your journey at the airport due to additional COVID-19 measures.Special Assistance
How can I prepare ahead of my trip?
If you are travelling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.
If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.
Do I pay VAT on my Rapid Antigen Test?
No. The Rapid Antigen Tests do not include VAT.
What do I do if I’ve booked parking or lounge and my airline cancels my flight?
With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner APCOA to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
All of our car parks are open and operational for those customers still flying, or being picked up/dropped off.
Our Long Stay car park remains open for all Offshore parking customers -it is located on Montrose Road across the road from the Bristow’s terminal, a special discounted rate of £4.60 is available for all vantage card customers and buses are available to drop off and pick up at all 4 heliports.
FLEXIBLE PRODUCT BOOKING
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve pre-booked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
NON-FLEXIBLE PRODUCT BOOKING
We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Aberdeen Airport.
Please visit the manage my booking section on the Aberdeen Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible.
Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time
Please see the frequently asked questions for more information and help.FAQs
What happens if I request a refund?
When you make a booking online the value is held as pending in your bank account. This is part of the pre-authorisation check performed by merchants in order to confirm there are available funds to process your transaction. Note, when the balance is pending the money has not yet left your bank, rather it is queued waiting to be sent to us.
Requesting a refunded within 48 hours of making your purchase will instruct our merchant to void the transaction, which halts the process detailed above. A message will be to your bank instructing them to release the pending balance back to your account.
The amount of time it takes to release the pending balance is entirely set by your bank, and it is out with our control to accelerate this process.
If you have requested a refund out with 48 hours of making your purchase, then please allow up to 21 working days for this to be proceed.
Can I get a refund if I miss my test slot?
No refunds will be given if customers miss or do not turn up for their test slot.