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Customer charter

Welcome to our Charter

At Aberdeen International Airport, we want you to relax and enjoy the time you spend with us.

As our guest, we want you to feel confident that you will always receive the same first-class service and the highest standards of safety irrespective of when you visit.

We believe that nobody will try harder for our customers, and, for that reason we are fully committed to providing you with a relaxing, safe and efficient journey through Aberdeen International Airport.

Our Charter is not simply a piece of paper or words on a wall as it has been written based on what you told us was important to you. It will let you know what to expect from us every time you visit. Our customers, local and from afar, are the lifeblood of our business and we see you as our absolute priority.

 

Our Commitments to you

  1. We will never compromise on your safety
  2. Friendly staff will always be on hand to help
  3. We will make your airport experience an enjoyable one
  4. We will keep you informed
  5. We will treat you as our guests
  6. We will welcome your comments and suggestions
  7. We will always go the extra mile

Download our Customer Charter (135kb PDF)

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