Who does what
Aberdeen Airport is a complex busiiness and much of our work is done in partnership with other companies and organisations – from the largest airline alliances to independent traders such as taxi drivers. As well as meeting our own responsibilities, we make sure these organisations work together to deliver a high-quality service:
Airlines: Responsible for check-in, baggage handling after check-in and through to final destination, cargo, providing and fuelling the aircraft, boarding passengers, passenger safety and catering on-board the aircraft.
Civil Aviation Authority (CAA): The CAA controls all flight paths and aircraft routes at UK airports, regulates airlines, airports and the National Air Traffic Services. It also sets airport charges for all London airports.
Commercial services: Businesses provide catering, shopping, car hire and banking services.
Handling Agents: Airlines that operate from Aberdeen Airport use handling agents to manage the daily operation on their behalf. The agents are responsible for check-in, boarding, ticketing and baggage enquiries. The respective agents for each airline are listed below:
- Aero Handling - Loganair
- ASIG - Air France/KLM, SAS, Wideroe
- Eastern Airways - Aer Lingus Regional, Azerbaijan Airlines, Eastern Airways
- Flight Support - easyjet, Flybe
- Servisair - British Airways, bmi regional, First Choice, Lufthansa, Thomas Cook, Thomson
HM Revenue and Customs: Controls the import and export of goods including preventing illegal activities such as drugs, tobacco and alcohol trafficking, as well as trades in endangered species and child pornography.
UK Border Force: Decides who is eligible to enter the country and deals any deportation or asylum issues.
National Air Traffic Services (NATS): Looks after air traffic control and management, ensuring aircraft flying in UK airspace and over the eastern part of the North Atlantic are safely separated.
Public transport operators: Many independently run transport companies provide connections to and from our airport.