Assistance contact information / helpline

For further enquiries about special assistance at Aberdeen International Airport please contact:
 
Telephone: +44 (0)1224 725767 (G4S).  Open 04:00 to 22:30 daily.

Email: PRM.Aberdeen@uk.g4s.com

Text: Send texts to 80800 and start your message or enquiry with the word 'Airport'. We will text or call you back. Available 24 hours.

 

 

How to complain

If you encounter any issues with the assistance you have requested or that was provided, please:

Email: abzfeedback@aiairport.com 

Text
Send texts to 80800, starting your message with the word Airport.  We will call you back as soon as we can.

Write:
Terminal Operations,
Aberdeen International Airport,
Room 208, Main Terminal Building,
Aberdeen International Airport,
AB21 7DU.

In addition you may contact us through the channels listed in the section above.

 

Help with your journey

Please see below for some useful links:

Your rights to fly

Tourism for all 

Shopmobility Aberdeen – Shopmobility Aberdeen is a charity whose aim is to increase independence, freedom, self-esteem and choice for people with a disability. They are a service dedicated to helping anyone with a mobility difficulty, be it permanent or temporary, who wishes to visit the City of Aberdeen. They offer assistance to anyone experiencing a mobility or sensory impairment. By providing a loan of a battery powered scooter, a battery powered wheelchair, or a manual wheelchair to help ease your walking difficulty, and the assistance of a volunteer escort if required. The service is open to anyone living or visiting Aberdeen.