My Account

Manage Bookings Logout

My Flight

remove

FAQs

Let us assist you as you fly through Aberdeen Airport

Manage my bookings
More info
More info
More info
More info
More info

GBP = 1065.00 EUR

More info

Aberdeen Airport FAQs

You can find a list of frequently asked questions relating to Aberdeen Airport below. If you still have further questions you can visit our help centre or one of our other FAQ pages.

  • Flight information
  • Passports and visas
  • Baggage and security
  • Airport services and facilities
  • Shopping and eating
  • Transport
  • Destinations
  • General travel enquiries

Flight information

How can I check flight details and arrival times?

Please visit our live flight arrivals database for information on flights into Aberdeen Airport.

How long before my flight do I need to be at the airport?

Please check with your airline for this information. As a general rule you should be at the airport 2 before your flight for a domestic flight (within the UK) 3 hours before your flight for European flights and 4 hours before your flight for long haul flights.

Many airlines offer an online check-in option which will save you time when you are at the airport giving you plenty of time to enjoy some food or shopping before you fly.

What time does my flight arrive at its destination?

Please visit our flight timetables, which contain information on arrival times.

Where can I find flight departures?

Please visit our live flight departures database. When you land on the page, toggle between 'departures' and 'arrivals' to find the information you are looking for. You can also track flights using our official Aberdeen Airport App

My flight has been cancelled. What do I do?

If your flight has been cancelled please contact your airline for further information.

What can I bring in my hand luggage?

We advise that you familiarise yourself with our security rules and procedures here. Some airlines will also have different rules on hand luggage, so contact your airline directly for this information before you fly. You can find airline contact details here.

How long do I need to check in before my flight is due to depart?

Check-in times can vary depending on your type of flight, so please arrive with a sufficient amount of spare time to pass through check-in and security. Checking-in times can usually be found on your individual ticket or itinerary, or alternatively by contacting your airline directly.

You should arrive at the airport two or three hours before your flight departs and allow enough time for your journey to the airport. This should include any traffic delays, particularly if you have a longer journey to the airport. At each of the arrival areas there will be a help phone if you require assistance.

What's the earliest time I can check in?

This can vary depending on your type of flight, so please contact your airline directly for this information. 

How can I check if my e-ticket is valid?

If you would like to check if your e-ticket is valid, simply go on to the relevant airline's website, enter the details and check whether you are on the flight - you might need the 6 digit PNR.

What is a PNR number in an air ticket?

PNR, PNR number, or PNR code is an electronic detail consisting of numbers and letters given after booking a flight. PNR is the abbreviation of “Passenger Name Record” and it is also used as a booking number. This code allows passengers to manage their bookings with the relevant airlines. It can be found on your confirmation email.

How do I check routes and get timetables for flights?

On flight timetables pages you can select either the scheduled or charter flight timetables.

What is the current airport tax imposed on passengers?

Airport tax is ‘Air Passenger Duty’ (APD) and is imposed on passengers by the government. Aberdeen Airport is not involved in either levying or collecting this tax. It is paid when passengers book their ticket with the airline, and collected by the government once the journey has taken place. There are different rates of APD depending on the ticket types and journey type (ie EU/non-EU). Further information can be found at:

Passports and visas

Do I need a passport to travel to a UK/European destination?

If you are travelling within the UK then you can use any form of ID such as a passport or driving license. If you are checking in any hold luggage then you must present a passport.

If you are a UK citizen/passport holder travelling to another European country then a passport is required.

If you are a citizen of another European country then a National ID card is sufficient.

Who do I contact if my passport has expired/been lost/stolen?

If you are a UK citizen/passport holder and your passport has been lost or stolen you must cancel it as soon as possible to reduce the risk of anyone else being able to use it. You can do this on the Gov.uk website.

If you have lost your passport while abroad you should report the loss immediately to the local police and the British consulate/embassy/high commission.

Foreign nationals who lose their passport while in the UK should report it to the local police and their consulate/embassy.

If you are a UK citizen/passport holder and your passport has expired you can find information on how to renew it.  

It is advisable to take photocopies of all important documents (passport, visas, tickets, EHIC, travel insurance, driving license etc) with you when you travel and to keep them separate form the original documents. This will mean a quicker resolution should you lose something.

What do I do if I’ve lost my passport in the airport?

Please seek assistance from any member of staff who will help you find out if this has been handed in at lost property, security search or to the Police. Found passports are returned immediately to the HM Passport Office or equivalent authority. If your UK passport is lost or stolen within the UK you should visit the Identity and Passport service website. You will also need to speak directly with your airline to advise them that your passport has been lost.

What are the visa requirements for entry into the UK?

The entry requirements for the UK vary depending on your nationality, country of residence, country of departure, reason for visit and duration of visit. You can find details on the Gov.uk website. Please ensure you have the necessary documents and permissions before you travel or you could be refused entry into the UK.

Baggage and security

What is my luggage allowance?

Baggage allowances are set by each individual airline. If you can not find this information from your ticket or booking agent, then please visit our airline database where you will find a contact number for your airline.

What items are prohibited from hand and hold baggage?

For packing tips and information on items that must not be carried on board a flight or within your hold luggage please visit our packing pages.

I’m diabetic, will my syringes/injection pens be allowed in hand luggage?

Please speak to your airline about your requirements before travelling, but be reassured that if you have a genuine medical condition (supported by a letter from your GP or hospital) then there should be no problem with taking such items on board the plane.

Can I carry sharp-edged religious/cultural regalia/accessories (eg Kirpans, Sgian Dhub or Dirks) on my person or in my hand baggage?

All such items are prohibited from hand luggage and from being carried on board a plane on your person. Please make sure that they are packed in your hold baggage as items confiscated at security control will not be returned to passengers.

Can I take knitting needles in my hand baggage?

Yes knitting needles are permitted in your hand baggage.

I will be travelling with a baby. Can I take their milk in my hand luggage?

If you are travelling with an infant then you can carry milk on board which exceeds 100ml. You can only take the amount needed for your journey and it may be subject to additional tests.

Can I carry make-up in my hand luggage?

Yes you can carry solid make-up with you. Any liquids, gels or pastes must be in containers no bigger than 100ml and must fit within one transparent resealable bag.

My baggage was mislaid/delayed and was not delivered to my final destination. Who do I contact?

Baggage delivery is the responsibility of each airline. For enquiries relating to hold baggage please contact your airline directly.

Airline contact details

My baggage has been damaged. Who do I contact?

In the unlikely event that your baggage is damaged when it arrives please speak to a member of staff from the handling agent for your airline. You can find the handling agent for your airline by selecting your airline and using the relevant contact details.

What foods can I bring into the UK?

Please read the information on our tips & advice section.

If you have any further queries visit the Department for Environment, Food and Rural Affairs (Defra) website for more details. Please note, it is illegal to bring in banned products, or amounts of products that exceed any weight limits that apply. They will be seized and destroyed, and you may be liable to prosecution.

Will I be prevented from taking hand luggage on board my flight?

A very small number of airlines have these kind of restrictions on hand baggage. Please confirm with your airline (contact numbers can be found through this link). Remember that hand luggage should be kept to a minimum.

Are the x-ray machines film-safe?

We recommend you pack undeveloped film in your hand luggage. Special arrangements can be made for photographers with large quantities of film who wish it to be carried in the hold, by arrangement with your airline. Passengers should be assured that undeveloped film carried as hand luggage is safe.

Airport services and facilities

What facilities are there at the airport?

Please visit our terminal information pages, which list the facilities available at Aberdeen Airport. If you need further help or directions when you get to the airport, please ask a member of staff who will be happy to help you.

Where can I find floor plans of the airport?

The airport maps page of our website contain maps of Aberdeen Airport and its facilities. You will need to download Adobe Acrobat (available on each of the pages) to view the maps, and in some cases launch Flash. Should you be unable to do this, please remember that we have printed pocket guides, including floor plans, available to all customers at our airport – they can be collected from the information desks or freestanding displays.

What are the opening hours for the airport?

The main terminal opens at 03:30, or two hours before the first departure and closes after the last arrival.

Is there somewhere to store my bags and other items at the airport?

There are left baggage facilities at the airport. Here you will find information on prices and opening times.

Who do I contact if I have lost something at the airport?

If you have lost items within the airport itself please contact the lost property office at the airport.

If you have lost items while on an aircraft or airline bus, please contact your airline directly.

I have special needs. What facilities are available at the airport?

Aberdeen Airport, like all other public buildings in the UK, meet the minimum standards for disabled access as laid down by the Equality Act, but we strive to go beyond what must legally be provided. We aim to offer all our passengers good facilities, easily accessed and well signposted. We also want all our customers to feel included in the travelling experience, regardless of any special needs they may have. Visit our special assistance pages to find out more about the facilities available.

How do I request a hidden disability lanyard?

If you or someone you are travelling with have a hidden disability we will be happy to provide you with a lanyard that will discreetly identify you to airport staff as requiring additional support. A lanyard can be collected from the Special Assistance desk located opposite the main entrance or requested in advance by emailing the Duty Manager team [email protected]. More information can be found on our special assistance pages.

What facilities do you have for those travelling with babies and small children?

There are babycare units in the following locations:

  • Before security opposite WHSmith
  • Before security next to the female toilet adjacent to the Granite City Bar
  • After security next to the female toilet near to Gate 5
  • After security in the Baby Changing Room between Gates 11 and 12

You can find more information on our family facilities

What is included in the Northern Lights lounge?

The lounge offers a range of hot and cold food as well as vegetarian and gluten-free options. You can view food menus on our Northern Lights lounge page. 

A range of drinks are available in the lounge:

  • House spirits including vodka, gin and rum
  • White, red and rosé wine
  • Draught beers including Coors Light and Brewdog IPA
  • Magners Cider on draught
  • Soft drinks (Coke/Diet Coke/Lemonade on draught)
  • Irn-Bru bottles are available from the bar area
  • Selection of Teas and Nespresso Coffee

Is there somewhere I can view the planes?

There are currently no viewing facilities while development work is being carried out around the airport.

Do you show sports matches at the airport?

No, we don’t show sports matches at the airport

Is there a public telephone that I can use after security?

No unfortunately not. However, if it’s a short time local call that is required, please use one of the information phones and an Airport Ambassador will come and offer you the use of a mobile phone.

Are there water fountains in the departure lounge after security?

Yes, there are water fountains near gate 6 just past Distilling house

Is there a smoking area after security?

No, the only smoking area is located outside the main terminal

Are there showering facilities at the airport?

No, not currently.

Do you have foot baths?

No, not at the moment.

Is there an area where I can use a breast pump?

There are babycare units in the following locations:

  • Before security opposite WHSmith
  • Before security next to the female toilet adjacent to the Granite City Bar
  • After security next to the female toilet near to Gate 5
  • After security in the Baby Changing Room between Gates 11 and 12

You can find more information on our family facilities

Is there anywhere I can heat up baby food?

We don’t have a dedicated facility at Aberdeen Airport for heating up baby food but the cafes and restaurants can warm food in a microwave for you.

Do you have a soft play/crèche?

We are currently working on plans for new play equipment/area as part of the Terminal Transformation project.

How do I change my lounge booking?

Lounge bookings can be amended or cancelled up to 2 hours before your booking time. To make any changes to your booking visit the manage my booking area

Where can I make a complaint/comment about my airport experience/the website?

We are sorry if you have had had a problem with either our website or at our airport. Please let us know your thoughts, both good and bad, and hopefully we can use your feedback to build better services for all our customers. Please visit our feedback pages in the contact us section.

Shopping and eating

What shops and restaurants are available at the airport and what are their opening times?

You can find a full list of the dining options available at the airport and their opening times on our shopping and dining page.

How much can I buy and what are my savings and allowances?

Please visit our shopping pages for information on airport savings and customs allowances or go to the HM Revenue & Customs website for full details of when tax and duty are payable.

What happens if the goods I purchase are faulty?

Our policies mean you can return almost any item bought at the airport free of charge, from anywhere in the world, for a full refund. 

Can I buy before I fly and collect on my return to the UK?

Yes. If you are flying to a destination within the EU (excluding UK and Ireland when flying from Aberdeen) you may collect your purchases when you arrive back at the airport on your return flight. Visit our shopping collection pages for full details about this service.

Where is the tax refund station?

There is a tax refund and red help telephone 

Transport

How do I get to the airport?

Visit our transport and direction pages, which have details of how to reach the airport whether you are making the journey by train, bus, coach or car.

What car parks are offered at Aberdeen Airport and how much are they?

For full information about the different types of car parking available, car park locations and prices, please visit our car parking options pages. To guarantee your space book in advance online.

How do I pre-book car parking?

Pre-book your car parking and on the whole pay a lower price than paying on arrival and you will guarantee your space.

How do I plan my onward journey from the airport?

Please visit our transport and direction pages, for information about the various transport options available from Aberdeen Airport.

I am disabled/have reduced mobility. What is the best way to get to the airport?

Most operators of public transport have arrangements for passengers with special needs and information about these services can be found on our special assistance transport pages. There are priority parking spaces and extra help on hand at our airport car parks should you be arriving at the airport by car.

What is the journey time to Aberdeen city centre?

For information about travel into Aberdeen city centre please see our dedicated page.

Does Aberdeen Airport have a train station?

The nearest rail station to the airport is Dyce, which is about two miles from the terminal and easily reached by taxi or bus. Find out more here 

Destinations

Where can I fly to from Aberdeen Airport?

You can find a full list of the destinations available from Aberdeen Airport in our destination pages.

Will you be offering flights to… in the future?

If there is a destination you would like to fly to which is not currently offered please complete our feedback form

General travel enquiries

Where can I get advice about the safety of travel to foreign countries?

You can find this information on the Foreign and Commonwealth Office website. You can also visit our COVID FAQ Pages.

I want to take my pet overseas. How do I find out about pet passports/animal quarantine?

For further information on taking a pet abroad please see the Gov.uk website. You can find information on animal quarantine

Please visit our pet travel pages for further information and key contacts.

My enquiry has still not been answered

You can also visit our help page here.

Alternatively, you can leave us feedback here.