Assistance: terminal layout, maps and facilities

Access to the terminal building is via automatic doors. All public facilities are on the ground floor and are wheelchair friendly. Within the Departure Lounge access to the different levels is provided by lift or ramp.

Facilities for the hard of hearing and partially sighted
Induction loops have been installed in the terminal and can be found wherever you see 'sympathetic ear' signs. Tactile signage is in place at the entrance to the toilets.

Our airport directional signs are black on yellow, providing optimum contrast to assist all passengers.

Help points
The designated help points at Aberdeen Airport are located in the short stay car parks and in the drop off forecourt area. Reserved seating is provided beside the forecourt telephones while you wait for assistance from G4S. All help points are clearly signposted.

Special Assistance Help Desk/Area
Our Special Assistance help desk is located inside the main terminal building prior to Security. The area  is situated to the right as you enter the terminal through the main entrance, adjacent to the Menzies Ticket Desk. The Assistance desk will normally be manned by a member of our assistance team, G4S. If the desk is not manned please use the phone to request assistance. The special assistance area provides the following additional features:

• Reserved seating
• Space for wheelchair users
• Low level flight information screens

The assistance area is a meeting point from which the movement of departing and arriving passengers being assisted is co-ordinated.  We ask all passengers requiring assistance to report to the desk either before or after checking in.

There are unisex wheelchair-accessible toilets before and after security.

Aberdeen International Airport terminal map
The latest Aberdeen International Airport terminal map can be found here.

Airport Distances

Departures: Up to security search

FromToApprox. distance (metres)
Blue Badge Parking - Short Stay Terminal Front Door 100m
Blue Badge Parking - Short Stay Telephone Help Point - Short Stay up to 50m
Blue Badge Parking - Short Stay Check-in Area up to 120m
Blue Badge Parking - Short Stay Assistance Area up to 130m
Drop Off Area Check-in Area 80m
Drop Off Area Assistance Area 90m
Bus Stop Check-in Area up to 70m
Bus Stop Assistance Area 80m
Terminal Front Door Check-in Area up to 20m
Terminal Front Door Assistance Area 30m
Check-in Area Security Search up to 120m
Assistance Area Security Search 120m


Departures: Security search to gate 

FromToApprox. distance (metres)
Security Search  Gates 1-2 up to 85m
Security Search Gates 3-5 up to 100m
Security Search Gates 6 225m
Security Search Gates 10 330m
Security Search Gates 7,8,9,11 and 12 up to 380m


Departures: International flights

FromToApprox. distance (metres)
Gates 1-2 Boarding Doors A-B up to 140m
Gates 1-2 Boarding Doors C-D 65m


Domestic Arrivals: From gate to baggage reclaim

FromToApprox. distance (metres)
Gates 3-5 Baggage Reclaim 220m
Gate 6 Baggage Reclaim 280m
Gates 7,8,9,11 and 12* Baggage Reclaim up to 410m
Gate 10* Baggage Reclaim 335m

*Please note if you are arriving from Orkney or Shetland you are likely to arrive through Gates 7-12.

Domestic Arrivals: From baggage reclaim to onward transport

FromToApprox. distance (metres)
Baggage Reclaim Assistance Area 100m
Baggage Reclaim Bus Stop/Taxis up to 180m
Baggage Reclaim Blue Badge Parking - Short Stay up to 230m
Baggage Reclaim Car Rental Centre 350m


International Arrivals: From gate to onward transport

FromToApprox. distance (metres)
International Gates Baggage Reclaim up to 255m
Baggage Reclaim Assistance Area 120m
Baggage Reclaim Bus Stop/Taxis 200m
Baggage Reclaim Blue Badge Parking – Short Stay 250m
Baggage Reclaim Car Rental Centre 370m