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Special Assistance

Advice for passengers with special needs

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Hotel Extras

Ensuring that your holidays are appropriately protected is one of our main priorities. That's why we have partnered with Holiday Extras so you can get a travel insurance quote to protect you before and whilst you are travelling. Holiday Extras Cover Ltd is authorised and regulated by the Financial Conduct Authority and has been independently rated 5-stars by Defaqto.

For more information or to obtain a quote, please go to their website - click the link below or call them on 0800 083 3551 to speak to a friendly advisor. Please quote BE196 upon calling.

GBP = 1065.00 EUR

Provided by Rental Cars.com

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  • Provided by Holiday Taxis

Provided by Booking.com

"AccessABZ” is the forum at Aberdeen International Airport through which we consult with local disability organisations and users of the assistance service.

Below you can find the latest forum Terms of Reference and Minutes.

Terms of Reference: 

AccessABZ Terms of Reference (119kb PDF) 

February 2021 - October 2023 Minutes:

AccessABZ Minutes October 2023

AccessABZ Minutes March 2023

AccessABZ Minutes November 2022

AccessABZ Minutes April 2021 (large print)

AccessABZ Forum April 2021 Update Presentation

AccessABZ Minutes February 2021

AccessABZ Minutes February 2021 (large print)

AccessABZ February 2021 Update Presentation

A separate forum is convened to specifically discuss Patient Travel from the Northern Isles. In 2022 Forums were held on 23rd May, 27th June and 29th September 2022.

For previous meeting minutes prior to February 2021, please click the below button:

Previous Minutes

Our work with Local and National Disability Organisations

We are in close dialogue with many local and national disability organisations in order to keep improving the service we provide. We actively seek feedback on our facilities to ensure they are fit for purpose and welcome the input of individuals and groups to shape our future provision.

You can find details of our most recent engagement with disability organisations here.

Previous examples of our engagement can be found here.

The organisations we continue to work with include;

  • Grampian Opportunities
  • Friendly Access
  • Alzheimer Scotland – Action on Dementia
  • North East Sensory Services
  • Guide Dogs for the Blind
  • Mental Health Aberdeen
  • Deaf Action
  • We Too Aberdeen
  • Autism Network Scotland
  • Shopmobility Aberdeen
  • NHS
  • Aberdeen City Council
  • ABM

We welcome your feedback in order to continue to make improvements to the service and facilities.  Please contact [email protected]


Aberdeen Airport