Types of assistance

The assistance provided will meet your needs, as pre-advised through your airline, tour operator or travel agent. The main categories of assistance provided by G4S are as follows:

Wheelchair assistance:

Wheelchair assistance from agreed point (this may be arrival means of transport or at check-in for example) to the aircraft steps, where you are able to use the steps to the aircraft cabin. The number and incline of the steps varies depending on the size of aircraft. We are happy to provide further advice or information to allow you to make an informed decision as to the assistance you may require.

Wheelchair assistance to the aircraft cabin from agreed point: Wheelchair assistance will be provided to the aircraft door. G4S will use the Ambulift vehicle to transfer you from ground level to the aircraft cabin, from where you can walk to your seat.

Wheelchair assistance to the aircraft seat from agreed point: G4S will provide wheelchair transport to the aircraft and then use the Ambulift to reach the cabin. Finally an aisle chair will be used to transport you to your seat on board the aircraft before assisting you into your seat.

(It is likely that you can remain in your own wheelchair until you reach the aircraft or as described above).

Mobility assistance:

Electric mobility aids: Depending on the level of assistance required (as per above), G4S will agree with you as to when you will transfer from your mobility aid to a wheelchair or aisle chair so that your mobility aid can be loaded into the aircraft hold. G4S may ask you some questions about your mobility aid so that it is safely and securely loaded on to the aircraft by the airline.

Other assistance types:

Deaf / blind (or combination): G4S will agree with you the appropriate level of assistance you require to reach your seat on-board the aircraft.

Intellectual or developmental disability: Assistance should be pre-booked with the airline or tour operator. On meeting you at the airport, G4S will confirm the level of assistance you require to reach your flight*.

Assistance dogs: It is important that you pre-book this with your airline, to ensure that both the airline and destination airport are approved to carry assistance dogs. Find out more about assistance dogs

*In some circumstances (intellectual or developmental disability for example), it may be beneficial to undertake a familiarisation visit to the airport in advance of the actual flight date. Please contact abzadm@aiairport.com to discuss and/or book a familiarisation visit.

 

Accompanying person:

If you are travelling with an accompanying person, this person, if requested, may provide or assist G4S in providing the necessary assistance within the airport and for embarking or disembarking.

To receive assistance you must arrive at a designated point no later than two hours before the published flight departure time, or you must present yourself for check-in no later than one hour before the published departure time, unless otherwise advised by your airline, tour operator or travel agent.