Product and Services terms and conditions

1.1 
These terms and conditions (“Terms”) apply to all bookings for services made via www.aberdeenairport.com and all URL’s operated by Aberdeen International Airport Limited (together referred to as the “Website”). Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2 (for car parking), 3 (for valet parking), 4 (for lounges) or 5 (for priority security). Please then read Paragraphs 6 to 9 which apply to all customers. 
1.2 
The Website is owned by Aberdeen International Airport Limited (Company Number: SC096622) which is incorporated in England. The registered office of Aberdeen International Airport Limited (which is registered in Scotland) is Aberdeen Airport, Dyce, Aberdeen, AB21 7DU Scotland. 1.3 
1.3 
In these Terms "you" and "your" refer to any person who makes a booking via the Website and “we”, “us” and “the Airport" refer to Aberdeen International Airport Limited. The contract for car parking, valet parking, priority security or lounges is made between you and Aberdeen International Airport Limited. 
1.4
The VAT number for Aberdeen International Airport Limited is 927 3652 08 
1.5 
These Terms contain important information and they specify those matters for which the Airport does not accept responsibility. 
1.6 
Should you need to contact us please either email us at [email protected] or call us on 0345 222 0531.

2.1 
When you book car parking via the Website you will be given a unique booking reference number (“Booking Reference”), either via an email or, if offered by us or selected by you, via a text to the mobile phone number provided by you. 
2.2 
The booking you make is non-transferable either from you to someone else or between different car parks. 
2.3 
The booking you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking. 
2.4 
The terms and conditions of use of the car park are as follows: 
(a)
Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of “days” (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day’s charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport. 
(b) 
A proportion of the charge you pay may include a Public Transport Levy which is used to develop public transport initiatives at the Airport. 
(c) 
All prices shown are in pounds sterling and include VAT at the prevailing rate. 
(d) 
When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in. 
(e) 
If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking. 
(f) 
When you have parked your vehicle, it is your responsibility to: 
(i) 
lock your vehicle securely; 
(ii) 
fully close all windows of your vehicle; 
(iii) 
apply your handbrake properly; 
(iv) 
engage any steering lock, alarm or immobiliser you have; 
(v) 
not leave any animal or person within your vehicle; 
(vi) 
minimise the level of possessions left in the vehicle and ensure that any such possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody. 
(g) 
You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park. 
(h) 
You must comply with all directional signage and other instructions when in the car park. 
(i) 
The Airport does not accept liability for: 
(i) 
damage to your vehicle (whether caused accidentally or by way of vandalism); 
(ii)
theft of, or from, your vehicle, while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport’s negligence has caused or contributed to the relevant damage or theft. 
(j) 
If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying: 
(i) 
the vehicle registration number; 
(ii) 
its approximate location within the car park; and 
(iii) 
the reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977. 
(k) 
While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment. 
(l) 
If you have paid to use a premium parking service in any car park (“Priority Parking” at Aberdeen International Airport), we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should the premium service not be available, we shall refund to you the difference between the cost of the premium service and the standard rate for the relevant car park for the time during which your vehicle is within it. 
2.5 
The following terms apply to use of the transfer service: 
(a) 
Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal. 
(b)
NOT USED. 
(c) 
The estimated frequency of the buses and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website. 
(d) 
Please ensure that you remember to take all your luggage off the bus when you arrive at your terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus. 
(e) 
The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused). 
2.6 
In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places. 
2.7
We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park. 
2.8 
If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may: 
(a) 
cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or 
(b) 
issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach. 
2.9 
The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park: 
(a) 
conducting any service work, cleaning or repairs to your vehicle; 
(b) 
carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle; 
(c) 
filling or emptying of fuel tanks; 
(d) 
misusing or damaging any part of the car park; 
(e) 
parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff; 
(f) 
driving dangerously or too fast; 
(g) 
making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby; 
(h) 
filming or taking photographs; 
(i) 
cooking or lighting fires; 
(j) 
using the facilities of a camper van not found in a conventional vehicle, including but not limited to the toilet, bathroom and kitchen; 
(k) 
doing or attempting to do anything which is a criminal offence; 
(l) 
spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

3.1
Create a Pay as you Go account via the link on www.aberdeenairport.com https://book.aberdeenairport.com/book/ABZ/PayAsYouGoAccount?cmd=createAccount 
3.2
Please register your email address, once registered you will receive an email to activate your Pay as You Go Account.
3.3
Please click the link and add your vehicle registration and bank card details - by creating and confirming these details you have given Aberdeen International Airport Limited the right to debit your card/account for car park usage as per the tariff charges in each of its car parks. 
3.4
Your entered card details will be saved to your account for future use. 
3.5
This card will be debited each time your registered vehicle exits the car park. 
3.6
An email will be sent to confirm that a successful transaction has been debited from your account and a receipt/invoice will be available stating the date and time of entry/exit to/from the car park, the vehicle details, and the transaction amount. 
3.7
In the event that a payment is unsuccessful, an email will be sent detailing the next steps – we will try and debit the payment again, but this may be as a result of the following: 
(a)
a problem with your bank
(b)
the expiration of your payment card
(c)
an insufficient balance in your account
3.8
An email will also be sent to advise in advance if your registered card is almost at its expiry date to allow you to update your card details as soon as possible.
3.9
If the payment has been attempted twice and failed, a follow up email will be sent about the unsuccessful payment and entry/exit using the Pay as you Go facility will not be allowed until such times as the details are updated, and a successful transaction payment is made.  
3.10
It is your responsibility to keep your vehicle registration details and bank card/account details up to date on your Pay as you Go account so that entry and exit from the car park is facilitated. 
3.11
As your vehicle registration plate is the primary method of entry, if your registration plate cannot be read correctly by the camera at the entry you will not be able to use the Pay as you Go facility and an alternative payment method will be required for exit. 
3.12
The up-to-date car park tariffs can be found on each of the website pages which are listed below:
(a)
Short stay car park - Official Aberdeen Airport Short Stay Parking | Aberdeen Airport 
(b)
Priority car park Official Aberdeen Airport Priority Parking | Aberdeen Airport
(c)
Pick up and Drop Off Official Aberdeen Airport Express Drop Off | Aberdeen Airport
(d)
Coach Park Official Aberdeen Airport Express Drop Off | Aberdeen Airport
3.11
All prices shown are in pounds sterling and include VAT at the prevailing rate. 

4.1 
Please note that WiFi or lounge services may be provided to you directly by us and /or by designated operators. This will be made clear as part of the booking process. Where a designated operator provides some or all of these services to you, their terms and conditions shall apply in addition to those set out in this Paragraph 4. 
4.2
All prices shown are in pounds sterling and include VAT at the prevailing rate. 
4.3 
Your booking is non-transferable either from you to someone else or between different airport lounges. 
4.4 
Your booking is only valid for the date, price and lounge specified when you book. 
4.5 
Any regulations relating to the use of the lounge are usually displayed on the entrance to the relevant lounge or alternatively you can request them at the entrance to the lounge from the relevant airport lounge operator. 
4.6 
Subject to lounge opening times, your booking allows you to arrive at the lounge up to 3 hours after your reserved arrival time, but please note that your 3 hour booking runs from that reserved arrival time, and you will be expected to leave the lounge 3 hours after your reserved time (unless you have purchased additional hours in the lounge). Please note that the majority of check-in desks are available only 2 hours prior to the departure time, please be mindful of this if you are checking in luggage for your flight and want to purchase lounge access. If you arrive prior to your reserved arrival time, or more than 3 hours after it, or if you wish to remain in the lounge beyond the 3 hours after your reserved arrival time, your use of the lounge is at the discretion of the lounge staff. 
4.7 
There may be restrictions on children being permitted access to the lounge. Where children and infants are permitted access and admitted it is your responsibility to supervise them. Children under the age of three years old can enter the Northern Lights Executive Lounge free of charge when accompanied by an adult.
4.8 
Smoking restrictions will apply. These are detailed on the Website. 
4.9 
All lounges have a smart casual dress code and all users of the lounge should not misbehave or be drunk or disorderly. Lounge staff reserve the right, at their absolute discretion, to refuse admission and/or to ask people to leave if their behaviour or clothing is inappropriate and/or may cause offence or distress to other users of the lounge. Please act with courtesy and consideration at all times for other users of the lounge. Large group bookings are permitted as long as the above dress and behavioural code is followed.  Groups can only be booked for up to 6 people at a time. Hen and Stag parties should note that fancy dress is not permitted to be worn in the Lounge, this must be removed before entering the Lounge. 

4.10 
All lounges have flight information screens and you are responsible for looking at the screens and catching your flight. The Airport does not accept liability if you miss your flight due to failure to check the screens. 
4.11 
The Airport does not guarantee that any particular catering or facilities within the lounge will be available at the time of your visit nor does it offer any guarantees as to your enjoyment of the lounge. The Airport does not guarantee that the lounge will be available to you, and the right to use it may be withdrawn without notice. If you are not admitted to the lounge, except on account of your behaviour or dress, the Airport will refund to you the price paid in respect of that service. 
4.12 
The lounge staff have the right (at their discretion) to refuse to serve you any alcohol that has been purchased in advance as may be available in the lounge, if you cannot prove that you are over 18 years of age or for any other reason relating to your behaviour in the lounge. No refund shall be given in such circumstances. 
4.13 
You must bring confirmation of your booking with you in order to use the lounge in the form specified when you booked. 

4.14 
All food and drink must be consumed within the Lounge, no food or drink should be taken from the Lounge. 

4.15
A maximum of 6 drinks per person will be enforced within the lounge. Please be aware of this before making your booking.

4.16
A buffet service is provided, allowing guests to select from a diverse array of fresh and locally prepared dishes.

5.1 
Your booking is only valid for the date and price specified when you book. Your booking is non-transferable. 
5.2 
We cannot guarantee the availability of the service, and the right to use the priority lane through security may be withdrawn at any time without notice by the Airport. Where you are not permitted to use the priority lane, we shall refund the price paid solely in respect of that service. 
5.3 
The purchase of the priority security service only provides for a separate queuing process to get through security, and we cannot give any assurances regarding how long it will take you to clear security. This product does not in any way excuse you from the requirement to submit to full security screening. 
5.4 
It is your responsibility to ensure that you leave adequate time to clear security prior to your flight. Please contact your airline or check your ticket for advice on how early to arrive at the airport prior to your flight. The Airport does not accept any liability if you miss your flight because you have not left enough time to clear security. 

6.1 
Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the “Manage my booking” section. You may also telephone us on 0345 222 0531 to cancel a booking or email [email protected] . However please note that if you have purchased a restricted (e.g. SuperSaver) product, which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website, you cannot cancel these once you have booked. 
6.2 
For flexible and non-flexible products, the Airport must receive notice of your cancellation at least 2 hours before the car park entry start date, date of valet parking drop off, lounge entry date or Priority Security entry time.
6.3 
Should you wish to make changes to your booking then you may do so via the Website. Please click on the “Manage my booking” section. You may also telephone us on 0345 222 0531 to amend a booking or email [email protected]. However please note that if you have purchased a restricted (e.g. SuperSaver) product, which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website, you cannot amend this once you have booked. 
6.4 
Where a change is required by you for a reduction in the number of days of your car park or valet parking booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park. 
6.5 
No retrospective refunds will be made after the car park entry start date, date of valet parking drop off, lounge entry date or Priority Security entry time if you have not followed the cancellation and/or changes to booking procedures set out. 
6.6 
No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above. 
6.7 
Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above. 
6.8 
No refund (only made where due) will be made unless you can provide the Airport with a pre-paid booking reference number. Refunds are made to the original card on which payment was made. 
6.9 
Your statutory rights are not affected. 
6.10 
If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Paragraph 7 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.

7.1 
The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines. 
7.2 
Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 7.1.

8.1 
The Airport will act with reasonable skill and care when providing services to you. 
8.2 
Nothing in these Terms limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud. 
8.3 
Without prejudice to Paragraph 8.2 above, the Airport’s liability to you for the provision of car parking, valet parking, priority security or lounge services shall be limited to an aggregate of £50,000. 
8.4 
The Airport does not accept liability for: 
(a) 
any indirect or consequential loss; or 
(b) 
any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings. 

9.1
Any contract made between you and us via the Website is governed by English law. 
9.2 
We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them. 
9.3
These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park and online from lounge operators), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services. Last updated: October 2013