Social Media Community Guidelines

AGS Airports Ltd encourages engagement with our passengers and local communities online across all three of our airports in Aberdeen, Glasgow, and Southampton.

Share, discuss, and discover information and ideas through our social networks and connect with other like-minded individuals. We also welcome your questions and comments.

In order to keep our communities and conversations focused, we’ve established the following guidelines

Social networks are public

Our online social channels are open to the public. Anything posted to our social networks may be seen and read by everyone. As our pages are public and anyone can participate, we cannot be responsible for views expressed other than our own.

Protect personal information

DO NOT share your personal information, such as screen shots of your boarding cards, passports or anything that could compromise your security. For customer service questions our team will reply as soon as possible, however, we recommend you submit your question via our ‘Contact Us’ form here (link to be added).

Stay on topic

Your comments should be related to the topics posted on our social networks. We reserve the right to delete off-topic comments, and, for instance, will remove any marketing materials, commercial content, and other types of “spam” (such as comments that are posted repeatedly), and will ban users as appropriate.

Make sure it’s yours

Only post content if you have the proper permission from its rightful owners. If it belongs to someone else, please don’t post it. Copyrighted and trademarked material and other intellectual property will be flagged for removal automatically by the social media platforms.

License to use your content

By posting on our social media pages, you grant us the right to use and/or reproduce your content. This can and may be used in marketing activity. Additionally, any unsolicited ideas or suggestions you post on our social media pages will automatically become the property of AGS Airports Ltd without limitation, with no obligation for us to compensate you. 

Be kind and courteous

We believe you can make a positive contribution to our online communities, and we want to hear your voice. We welcome questions and commentary, including constructive feedback and differing opinions, but please remember to be both relevant and respectful with what you post. We do not tolerate harassment, abuse, or threats to others or our staff. We reserve the right to remove any posts that don’t adhere to our guidelines and to block anyone who violates them repeatedly. We also reserve the right to report any malicious content to the police at our sole discretion. Specifically, we do not tolerate posts that are:

• Abusive, harassing, stalking, threatening or attacking others
• Defamatory, offensive, obscene, vulgar or depicting violence
• References to upsetting or distressing subjects
• Hateful in language targeting race/ethnicity, age, colour, creed, religion, gender, sexual preference or orientation, nationality or political beliefs
• Sexually explicit or pornographic
• Fraudulent, deceptive, defamatory or libellous, misleading or unlawful
• References to criminal or illegal activity
• Violations of any intellectual property rights
• Spamming in nature
• Viruses or programs that could damage the operation of other people’s computers
• Commercial solicitations or solicitation of donations
• Removal of posts and user bans

We reserve the right to remove any comments or content that doesn’t adhere to these guidelines or with any other applicable terms and conditions, rules, or laws. We may also block users who violate the rules or otherwise abuse our online communities.

Third-party websites

AGS Airports Ltd is not responsible for and does not endorse third-party websites or content that may be linked to from our social networking websites. Review the privacy and security practices and policies of all third-party websites that you visit.

Disclaimer

AGS Airports Ltd reserves the right to change, remove, or deny access to the content on our pages and is not responsible for any consequences you may experience as a result. Content we post is believed to be reliable at the time it is made public, however, we cannot guarantee any information is complete or accurate at all times.