WHSmith

Whatever you need for your travels, make WHSmith your first port of call. Whether it's something to read, eat or drink, something to keep the kids amused or that last-minute essential, you know you can get it at WHSmith.

In total there are four WHSmith shops located before and after security, including dedicated arrivals and book stores:

Main shop before security:

Pick up your pre-flight travel essentials, including food and drink, books and magazines, and travel accessories.

 

Arrivals shop:

Need to stock-up after a long flight home? Don't worry as our arrivals store stocks everything you'll need from milk and tea bags to food and wine, and much more!

 

Dedicated bookstore:

With many genres in both fiction and non-fiction, our WHSmith bookstore has you covered for entertainment both in-flight and in your destination.

 

Airside shop after security:

Grab some last minute pre-flight essentials, including food and drink, books and magazines, and travel accessories.

 

Returns Process

If you are not happy with your purchase, simply return it to any WHSmith high street store or by post within 30 days of purchase in its original condition with your receipt or dispatch email. Refunds are made onto your card, not in cash. PayPal payments are refunded to your payment card.

OR

Post the item back to the address printed on the delivery note included with your order.

For items returned by post:

• The items must be in the original condition and packaging with any security seals intact.
• Repackage the products securely and send to the address provided on the delivery note.
• Include the reason for the return, the invoice number and your email address or telephone number.

If you are sending something back that's faulty or incorrect due to our error, we will refund the return postage costs to your payment card, but not in other circumstances.

If the item is not working, refer to any warranty information relating to it. It may be quicker for you to get a replacement product direct from the manufacturer rather than by returning it to us.

The only exception to this is Gift Cards as WHSmith High Street Limited acts as the agent for third party participating retailers in the sale of Gift Card products. Therefore, any customer queries after purchase must be directed to the relevant participating retailers. Gift card products can be purchased with WHSmith Gift Cards, cash or credit/debit cards only. Multi-retailer vouchers/cards cannot be used to purchase these products. The WHSmith returns, exchange and refund policy does not apply to these products. Expiration of all Gift Card products varies. Please check individual Gift Cards for expiration date.

You have statutory rights against us and any warranty applicable to an item is additional to those rights. You can also obtain free legal advice on your statutory rights in relation to faulty or misdescribed goods from Trading Standards (via Citizens advice Consumer Service on 03454 040506) or your local Citizens Advice Bureau. Our Customer Service Team will also be able to advise you - call them on 0333 6005000 or email.